Cat Adoption Team Leader Volunteer
Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs.
Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care.
We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.
A bit about this role
Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. Life in a rescue environment is never ideal for any cat compared to a loving home. Our Cat Adoption Team Leaders support cat homing and as part of this they may lead a team of volunteer home visitors who collectively play an important part in matching our feline friends with their new families. Our Cat Adoption Team Leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.
What can you expect to be doing?
- Acting as the main point of contact within the branch for cat adoption enquiries via email / telephone and social media
- Supporting the adoption process through either homefinder questionnaires or a small team of home visitors
- Liaising closely with other branch volunteers to ensure information on cats being helped is correct and up to date
- Following up on any post-adoption queries
- Play an active part in the branch committee, being part of the branch team leading on cat adoption information and updates
- Collaborating with the Cat Welfare Team Leader to ensure the highest standards of cat care are applied in line with Cats Protection policy and procedures
- In Lichfield and Tamworth Branch, this volunteer manages the small team of volunteers who undertake home visits (sometimes ‘virtually’). This includes:
- Acting as the first point of contact for enquiries from the public
- Managing the home visit inbox, responding to questions and requests for visits via telephone and email
- Coordinating home visits, allocating out visits to volunteers as appropriate
- Ensuring paperwork is fully completed by home visitors and submitted to the relevant team leader
- Uploading homing paperwork onto the shared drive
- Maintaining an up to date waiting list of those who have completed a visit and are waiting to adopt a cat
- Providing updates on homing visits at committee meetings
- Providing relevant updates and required training to the home visitor team
- Providing ongoing support and guidance to the team as needed
- Maintaining a knowledge of the cats in branch care, working in conjunction with the Cat Welfare Team Leader
Full support and training will be provided by the branch on an ongoing basis.
Expected time dedicated to the role will vary, there are always more enquiries when there are kittens available for homing! But shouldn't be more than 3-4 hours per week.
What are the benefits to you and the cats?
You will make a significant contribution to improving the lives of cats and kittens by leading and supporting a wider team of volunteers in cat adoption roles. You will develop new skills, expand your knowledge and you will also meet new people, make new friends and be part of a dedicated team of volunteers.
We’re looking for someone with
- Good knowledge of cats and cat welfare
- An appreciation of suitable homing environments
- Excellent interpersonal and communication skills
- Good record keeping and administration skills
- Patience and the ability to handle sensitive situations with objectivity and pragmatism
- Willingness to be part of a team
- A positive, open approach with the ability to bring out the best in others
The Cat Adoption Team Leader role is vital within our busy volunteer branches and centres. Our current volunteers spend around 10 to 12 hours per week in this flexible role, which can be shared by more than one volunteer if required.
At Cats Protection we believe our volunteers should be happy and confident in their roles. To make sure this is the case, we provide support and guidance both remotely from our National Cat Centre and face to face through our regional and local volunteer groups and teams. We also offer varied online and face to face training and have wide-ranging policies covering all aspects of volunteering. We hope the support we provide will ensure our volunteers have a great experience with Cats Protection.