Online Shop Volunteer
Oxfam Online Shop
The Oxfam Online Shop sells a wide range of unique items that have kindly been donated to us by our supporters. Every day our wonderful team of volunteers list hundreds of items, including second-hand women’s, men’s and children’s clothing, rare collectables, books, rare vinyl, vintage wedding dresses, and so much more! This is an exciting opportunity for you to gain valuable experience in the rapidly growing e-commerce sector while helping to maximise sales of donated items.
What are your key responsibilities?
•Researching and valuing items identified as having potential to sell online. •Writing creative and accurate product descriptions.
•Listing items for sale using our online listing tool.
•Taking high quality photos of items.
•Adhering to Oxfam’s policies and guidelines.
•Providing excellent customer service.
•Dealing with despatch, after-sales care and refunds.
•Packaging and posting sold items.
What skills and experience are we looking for?
•Commitment to Oxfam’s values of empowerment, accountability and inclusiveness.
•Good organisational and communications skills.
•Ability to work under own initiative with accuracy and attention to detail.
•Ability to work collaboratively with a diverse team.
•Basic IT knowledge and willingness to learn new software.
What will you gain from this opportunity?
•You will be joining thousands of volunteers who “won’t live with poverty”.
•Opportunity to gain valuable experience and skills in e-commerce, warehouse management, customer service, photography etc.
•Opportunity to put your specialist knowledge to good use.
•Gain insight into charity retail e-commerce.
•Training in researching and valuing items.
•Lunch and local travel expenses can be reimbursed in line with Oxfam’s policy.
We will provide you with ongoing support and training throughout your volunteering:
•Health and Safety
•Oxfam Online Shop listing tool
Once you submit your application, and suitable references are gathered, you will meet with the shop manager for an informal interview. You will then receive a full induction and all the essential training and learning and begin your volunteering journey with Oxfam. Thank you very much for your interesting in volunteering with us.
Oxfam does not accept applications from anyone on the Sex Offenders list. We may enquire about unspent convictions relevant to the role and you may be required to submit to DBS checks (at no expense to you). You can find out more information about safeguarding policies on our website.
We’d love you to join our friendly and welcoming team!