Enquiries Volunteer - Carmarthenshire Branch

Unpaid - Voluntary
22 Sep 2021
22 Dec 2021
Hours per month
10 to 20 hours
Long Term

A bit about this role

As a charity we receive numerous enquiries on a daily basis from members of the public related to cats and feline welfare. Our enquiries volunteers are part of a passionate team of volunteers that help Cats Protection signpost and manage these enquiries. They help our feline friends answering questions from members of the public, providing advice and signposting queries to other volunteers and staff if needed.

What can you expect to be doing?

● Responding to enquiries from members of the public

● Communicating with others and proving information in response to queries

● Signposting queries and requests to other team members

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by being the link between members of the public and Cats Protection. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

● Good organisational skills

● Willingness to be part of a team

● Strong interpersonal skills

● The ability to deal with sensitive situations

● Good IT skills

● Listening and communication skills

Time expectation

Our enquiries volunteers usually spend 4 to 6 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Additional information

At Cats Protection we believe our volunteers should be happy and confident in their roles. To make sure this is the case, we provide support and guidance both remotely from our National Cat Centre and face to face through our regional and local volunteer groups and teams. We also offer varied online and face-to-face training and have wide-ranging policies covering all aspects of volunteering. We hope the support we provide will ensure our volunteers have a great experience with Cats Protection.