Oxfam Online Shop Volunteer
Oxfam is a global movement of millions of people who share the belief that, in a world rich in resources, poverty isn't inevitable. We respond fast in emergencies, work on long-term projects with communities and campaign for genuine, lasting change. Our volunteers, staff and those we aim to influence are all guided by our values of empowerment, accountability and inclusiveness.
With a network of over 600 shops, our diverse volunteers play an integral role in championing Oxfam’s value, running the shops and promoting our life saving work to the wider community. Through the sales of donated goods and our ethical range of new products, Sourced by Oxfam, our shops raise millions of pounds each year to fund our crucial work to end the injustice of poverty.
Why do we need you?
The Oxfam Online Shop sells a wide range of unique items that have kindly been donated to us by our supporters. Every day our wonderful team of volunteers list hundreds of items, including second-hand women’s, men’s and children’s clothing,rare collectables, books, rare vinyl, vintage wedding dresses, and so muchmore! This is an exciting opportunity for you to gain valuable experience in the rapidly growing e-commerce sectorwhile helping to maximisesales ofdonated items.
What are your key responsibilities?
•Researching and valuing items identified as having potential to sell online. •Writing creativeand accurate product descriptions.
•Listing items for sale using our online listing tool.
•Taking high quality photos of items.
•Adhering to Oxfam’s policies and guidelines.
•Providing excellent customer service.
•Dealing with despatch, after-sales care and refunds.
•Packaging and posting sold items.
What skills and experience are we looking for?
•Commitment to Oxfam’s values of empowerment, accountability and inclusiveness.
•Good organisational and communications skills.
•Ability to work under own initiative with accuracy and attention to detail.
•Ability to work collaboratively with a diverse team.
•Basic IT knowledge and willingness to learn new software.
What will you gain from this opportunity?
•You will be joining thousands of volunteers who “won’t live with poverty”.
•Opportunity to gain valuable experience and skills in e-commerce, warehouse management, customer service, photography etc.
•Opportunity to put your specialist knowledge to good use.
•Gain insight into charity retail e-commerce.
•Training in researching and valuing items.
•Lunch and local travel expenses can be reimbursed in line with Oxfam’s policy.
Young people and this role
We are proud of having a diverse volunteer base made up of people from different background and ages. The minimum age for this role if 14 years old. A risk assessment, parental consent and safeguarding considerations will be required for those aged 14 -17. You can find out more information about safeguarding policies on our website.
We will provide you with ongoing support and training throughout your volunteering:
•Health and Safety
•Oxfam Online Shop listing tool
Once you submit your application, and suitable references are gathered, you will meet with the shop manager for an informal interview. You will then receive a full induction and all the essential training and learning and begin your volunteering journey with Oxfam. Thank you very much for your interesting in volunteering with us.
Oxfam does not accept applications from anyone on the Sex Offenders list. We may enquire about unspent convictions relevant to the role and you may be required to submit to DBS checks (at no expense to you).You can find out more information about safeguarding policies on our website.
We’d love you to join our friendly and welcoming team!