Visitor Experience Volunteer

Woking, Surrey
26 Mar 2021
11 Apr 2021
Hours per month
30 to 40 hours
Long Term

Visitor Experience Volunteer

RHS Garden Wisley, Woking GU23 6QB

What will a Visitor Experience Volunteer do?

As a Visitor Experience Volunteer you will provide an informative and warm welcome for all our visitors whatever their background and gardening knowledge. You will describe points of interest; make recommendations for what’s looking good in the garden and what to look forward to, while ensuring visitors have an enjoyable and memorable visit.

What’s involved?

  • Being a friendly face for all our visitors, answering any questions and encouraging them to get involved.
  • Recognising the specific needs of all our visitors by providing a tailored welcome for children as well as adults, from beginner to the most experienced gardener.
  • Giving tours of garden highlights and Behind the Scenes at RHS Hilltop, helping run workshops, being available in the garden and providing information and directions.
  • Developing a good knowledge of RHS Garden Wisley (through training and buddying with existing volunteers and staff) bringing the history and stories of the RHS Wisley to life.
  • Using and looking after the resources and equipment in the new Atrium exhibition. Keeping items and exhibits clean and tidy, replenishing missing items and reporting any gaps or damages.
  • Being familiar with, and enthusiastic about exciting new projects (such as restoration of the historic Laboratory building).
  • Putting yourself in the shoes of the visitor and opening their eyes to the wonders of Wisley.
  • Improving the visitor experience by sharing your ideas, knowledge and experience.
  • Attending training days and update meetings.
  • Acting as an ambassador for the RHS, promoting membership, fundraising, events and encouraging repeat visits.
  • Becoming familiar with, and then following, RHS Health and Safety Policy at all times, as well as any Covid-19 restrictions.

This role will suit people who…

  • Have good communication skills when dealing with people from all backgrounds and all ages, including children.
  • Have a friendly nature and good customer service skills.
  • Have a creative, enthusiastic and friendly approach and enjoy talking to a wide range of people.
  • Enjoy learning new things and sharing them with others
  • Have a passion for horticulture and gardening
  • Have an interest in history, heritage and gardening science (desirable but not essential)
  • Have a reasonable level of physical fitness (you need to be able to stand and chat with people, or walk with them)

What’s in it for you?

  • Becoming part of a friendly and dedicated team
  • Meeting people from all walks of life and making new friends.
  • Enjoying new experiences and learning something new every day.
  • Making an impact on visitor enjoyment and sharing your knowledge.
  • Improving your communication skills with training and day-to-day experience.
  • Enjoying being in a centre of excellence and a garden for all seasons with spectacular views.

Additional Information

  • We are looking for volunteers who can commit to at least one day a fortnight (and preferably on a weekly basis) notwithstanding holiday and sickness.
  • This role is available seven days a week.
  • A typical day would 10:00 to 16:00 i.e. (5 hours volunteering plus an hour for lunch)
  • You will be provided with RHS Volunteer uniform and training
  • You are able to claim back transport expenses up to a max £15 (round trip) for public transport, or a 30 mile round trip at 45p per mile per volunteering day
  • This role is expected to be for a period of two years and then will be reviewed

To apply please visit our website via the link.

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