Volunteer Telefriender

23 Sep 2020
23 Dec 2020
Hours per month
1 to 10 hours
Short Term

WECIL is recently launched a new Check in and Chat Service for members of our community.  The service has been set up to support disabled adults, those with long term health conditions or anyone shielding who are feeling isolated and would like someone to talk to.  


Our Telefriend volunteers will make weekly calls of around 30 minutes to a member of our community for 6 weeks. Speaking to the same person each week, the Telefriend volunteer will make friendly conversation, lend a supportive ear and signpost to services. 


What will I be doing?  

- Making weekly telephone calls to a member of the WECIL community. 

- Having a friendly chat to relieve social isolation and to check how things are going. 

- Treating what you hear as confidential and sensitive.  

- Reporting any concerns or worries to your supervisor.  

- Signposting to a wide range of community and statutory services for disabled people. 

- Recording information on a log and other monitoring forms. 

- Reading and following WECIL policies and procedures, including GDPR, Safeguarding and Disability Equality.  

- Attending training sessions and volunteer meetings as appropriate. 

- Representing WECIL to the wider community.  


We are looking for a volunteers who have:  

- Enthusiasm and willingness to attend training.   

- Good communication and listening skills.  

- An excellent telephone manner.   

- A non-judgemental and respectful manner. 

- An understanding of and/or a willingness to learn about GDPR and how it applies to this role.   

- An understanding of and/or a willingness to learn about the Social Model of Disability.   


As a volunteer, what can you expect from volunteering at WECIL?  

- Role specific training and ongoing support from your supervisor.  

- Opportunities for further development and access to additional training including Adult Safeguarding and Disability Equality Training.  

- An open invitation to attend quarterly Volunteer Forums  

- The opportunity to feedback on your experience and help shape the delivery of the Volunteer Programme.  

- Reimbursement for out of pocket expenses.

- Support to ensure that your access needs are met and a willingness to implement reasonable adjustments.