Volunteer Adviser

Addlestone, Surrey
06 Mar 2019
06 Jun 2019
Hours per month
30 to 40 hours
Long Term

All sorts of people volunteer as Citizens Advice advisers. Here are some of the things they have in common:

Good listener

Can work in a team

Can read and write English, and have an aptitude for maths

Are open–minded and don’t judge people or their circumstances

Enjoy helping all kinds of people

Be prepared to commit at least 8 hours each week

Does this sound like you? Then apply to be a volunteer!

What does an adviser do?

Interview clients at the bureau, by phone or in person. Some offices give advice by e-mail or even by SMS

Provide information from AdviserNet and other sources

Explain the choices the client faces, and what these choices mean

Offer practical help to clients by writing letters, making phone calls and filling in forms

Perform calculations (for example, to assess entitlement to certain kinds of benefits)

Refer clients to other agencies if they are better placed to help

Keep records of all client's cases

Prevent future problems by identifying issues that affect a lot of clients – this is called social policy work

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