All sorts of people volunteer as Citizens Advice advisers. Here are some of the things they have in common:
Can work in a team
Can read and write English, and have an aptitude for maths
Are open–minded and don’t judge people or their circumstances
Enjoy helping all kinds of people
Be prepared to commit at least 8 hours each week
Does this sound like you? Then apply to be a volunteer!
What does an adviser do?
Interview clients at the bureau, by phone or in person. Some offices give advice by e-mail or even by SMS
Provide information from AdviserNet and other sources
Explain the choices the client faces, and what these choices mean
Offer practical help to clients by writing letters, making phone calls and filling in forms
Perform calculations (for example, to assess entitlement to certain kinds of benefits)
Refer clients to other agencies if they are better placed to help
Keep records of all client's cases
Prevent future problems by identifying issues that affect a lot of clients – this is called social policy work