Volunteer Telephone Befriender

Carers FIRST
Volunteer Role
03 Dec 2018
02 Mar 2019
Hours per month
1 to 10 hours
Long Term

Volunteer Role Description

Role Title: Telephone Befriender

Reporting To:

Kate Emmott

Community Inclusion Coordinator Lincolnshire (Contact information at end of document)

Location: Throughout Lincolnshire- we try and find locations as close as we can for volunteers.

Hours: 1-2 hours per week (Though these can be flexible hours by agreement of the Community Inclusion Coordinator.

Purpose of Role:

Carers FIRST is committed to placing Carers needs at the heart of service delivery.

We are recruiting Telephone Befrienders across all of Lincolnshire to provide a listening ear for those who care for family/friends.


  • To attend and complete the training required by Carers First prior to initial contact with Carers.
  • To provide telephone contact to those who care and offer reassurance along with the opportunity for someone to have a chat with a friendly person.
  • Take responsibility for ensuring these phone calls happen either weekly or fortnightly.
  • To ensure you keep a log of each phone and document adequate detail of each conversation.
  • Feedback any concerns or issues you may have with the community inclusion coordinator.


This role will require you to have the following skills:

  • Good listening and communication skills
  • Confident when using the telephone
  • Empathetic towards others and an interest in what others have to say.
  • Remain positive
  • Can continue during potential emotive conversations.
  • Motivate and encourage those you are talking with.
  • Keep appropriate documentation of the phone call.
  • Attend and complete the required training.
  • Meet with the Community Inclusion Coordinator on a regular basis for support sessions.

What we ask you to do:

  • That you agree to book in advance the dates and times you are free to engage in this volunteer service
  • Contact us if you cannot make a befriending session you have booked on to.



What we will do:

  • Contribute to travel expenses relating to meetings and workshops where needed at 45 pence per mile
  • Offer a reference either during or at the end of your volunteering role
  • Offer training where appropriate



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