Patient Experience Questionnaire Volunteer

Recruiter
RNIB
Location
West Midlands Region
Posted
30 Oct 2018
Closes
30 Jan 2019
Ref
11399
Interests
Disability
Hours per month
20 to 30 hours
Expenses
Paid
Commitment
Long Term

Type of opportunity - Advice, information and support

Opportunity - 11399

Can you build rapport with people over the telephone and put them at ease?

As a 'Patient Experience Questionnaire' volunteer, you will be telephoning people that have previously received assistance from one of our Eye Clinic Liaison Officers. By providing a high standard of customer care, you will help to improve the delivery of our services to blind and partially sighted people.

 

Region - West Midlands

Where based - On Site

Additional location information

Birmingham: TouchBase Pears, Bristol Road, Selly Oak, Birmingham B29 6NA

 

What you will be doing?

  • Answering and making telephone calls,
  • Using IT equipment and systems
  • Calling former Eye Clinic Liaison Officer customers to assist them in filling in the questionnaire form.

 

What skills and experience are needed?

  • To support and respond sensitively

 

What will you gain from the role?

  • A chance to make a difference
  • Working in an office environment
  • Work with a variety of people
  • Meeting new people
  • New experiences and skills

 

What support will be given?

  • Induction
  • Understanding Sight Loss Pack
  • Expenses
  • Regular updates
  • Supervision and help from your Manager
  • Training as appropriate
  • Support from Volunteers and Staff

 

When will you be needed?

Flexible

How often will I be needed?

4 hours Per Week

 

Criminal Record Check Information

This role does not require a criminal record check

 

Apply now or register your interest to find out more.

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