Patient Experience Questionnaire Volunteer

West Midlands Region
30 Oct 2018
15 Jan 2019
Hours per month
20 to 30 hours
Long Term

Type of opportunity - Advice, information and support

Opportunity - 11399

Can you build rapport with people over the telephone and put them at ease?

As a 'Patient Experience Questionnaire' volunteer, you will be telephoning people that have previously received assistance from one of our Eye Clinic Liaison Officers. By providing a high standard of customer care, you will help to improve the delivery of our services to blind and partially sighted people.


Region - West Midlands

Where based - On Site

Additional location information

Birmingham: TouchBase Pears, Bristol Road, Selly Oak, Birmingham B29 6NA


What you will be doing?

  • Answering and making telephone calls,
  • Using IT equipment and systems
  • Calling former Eye Clinic Liaison Officer customers to assist them in filling in the questionnaire form.


What skills and experience are needed?

  • To support and respond sensitively


What will you gain from the role?

  • A chance to make a difference
  • Working in an office environment
  • Work with a variety of people
  • Meeting new people
  • New experiences and skills


What support will be given?

  • Induction
  • Understanding Sight Loss Pack
  • Expenses
  • Regular updates
  • Supervision and help from your Manager
  • Training as appropriate
  • Support from Volunteers and Staff


When will you be needed?


How often will I be needed?

4 hours Per Week


Criminal Record Check Information

This role does not require a criminal record check


Apply now or register your interest to find out more.

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