Remote Tech Support

Recruiter
RNIB
Location
London (Greater)
Posted
16 Oct 2018
Closes
16 Jan 2019
Ref
10554
Interests
Disability
Expenses
Paid
Commitment
Long Term

Are you a blind or partially sighted person who is expert in at least one area of accessible / assistive tech? Are you able to be clear and logical when sharing information over the phone? Our remote tech volunteers provide telephone-based support to blind and partially sighted people. Remote tech volunteers respond to requests for help and information across the UK. They may talk customers through setting up a new device, learning new features or troubleshooting tech issues.

 

Region: North West, North East, South West, South East, East Midlands, West Midlands, London, East of England, Yorkshire/Humber, Wales  

 

Where based?

Home Based  

 

What you will be doing?

  • Identify and resolve computer problems,
  • Advice on new technology and products,
  • New technology training
  • Providing one-to-one support to people with sight loss over the phone.  

 

What skills and experience are needed?

  • Good communication skills
  • Patient approach to training
  • Natural tech user
  • Problem solving skills
  • Accessible technology expertise  


What will you gain from the role?

  • A chance to make a difference
  • Work with a variety of people
  • New experiences and skills
  • Work with people with sight loss  

 

What support will be given?

  • Understanding Sight Loss Pack
  • Expenses
  • Regular updates
  • Supervision and help from your Manager
  • Training as appropriate
  • Support from Volunteers and Staff  

 

When will you be needed?

Flexible  

How often will I be needed?

4 hours Per Week  

 

Criminal Record Check Information

This role requires an enhanced criminal record check

 

Apply now or register your interest to find out more.

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