Roaming Tech Support

Recruiter
RNIB
Location
Wales
Posted
09 Oct 2018
Closes
09 Jan 2019
Ref
11437
Interests
Disability
Expenses
Paid
Commitment
Long Term

Type of opportunity: Technology

Opportunity - 11437

Our roaming tech volunteers provide one-to-one support to people with sight loss, visiting them in their own homes to help them get the most out of technology.

They may help customers set up a new device, learn new features or trouble shoot tech problems. Roaming tech volunteers support people local to them.

 

Region: Wales

Where based? 

Your Local Area

 

Additional location information

Home visits and venues across your local area. Access to telephone and email is required.

 

What you will be doing?

  • Identify and resolve computer problems,
  • Support people with IT development,
  • Install hardware, software and upgrades,
  • New technology training Helping blind and partially sighted people to use tech in their own home.
  • Helping people remotely.
  • Use our online system to manage requests for technology help and update progress to resolve problem.

 

What skills and experience are needed?

• Good communication skills

• Customer focused approach

• Natural tech user

• Problem solving skills

• empowering attitude

 

What will you gain from the role?

• A chance to make a difference

• Work with a variety of people

• Meeting new people

• New experiences and skills

• Work with people with sight loss

 

What support will be given?

• Induction

• Understanding Sight Loss Pack

• Expenses

• Support from Volunteers and Staff

 

When will you be needed?

Flexible Per Week

 

Criminal Record Check Information

• This role requires an enhanced criminal record check

 

Apply now or register your interest to find out more.

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