Volunteer for 'front of house' - Customer service

Crewe, Cheshire
Volunteer Role
05 Jul 2018
05 Oct 2018
Hours per month
1 to 10 hours, 10 to 20 hours
Long Term

Post: Counter duties Volunteer

Expected Hours: 3 hours each day of volunteering (Mon- Thurs (day of volunteer choice)

Accountable to: Office Supervisor

Location: Delamere House, Delamere Street, Crewe

Role Purpose: To provide effective customer service at front desk, assisting customers with their queries and completion of documents and application forms as required. 

Main and Key Areas of Responsibility:
• Assistance to customers in order to assist with the completion of application forms 
• To liaise with office staff and to provide some administrative support to the general office

Tasks associated with the Role:
• To deal with customer queries during counter service (which is 10am – 12 noon)
• To assist with completion of application forms
• To explain procedures to customers
• To support general office with admin tasks e.g. scanning, filing, photo copying

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