Volunteer arrears and debt management

Crewe, Cheshire
Volunteer Role
05 Jul 2018
05 Oct 2018
Hours per month
1 to 10 hours, 10 to 20 hours
Long Term

Post: Arrears and Debt Management Volunteer

Expected Hours: 9.30am – 3pm one day per week

Accountable to: Office Supervisor

Location: Delamere House, Delamere Street, Crewe

Role Purpose: To monitor accounts that have entered into arrears and implement the process to recover any arrears. Where appropriate to ensure that timely court action is instigated against members who have taken out loans but have not responded appropriately to other debt collection methods.

Main and Key Areas of Responsibility:
• To monitor accounts to ensure debts are kept to a minimum
• To recover debts without resorting to court action wherever possible 
• To liaise with Court Volunteer to ensure timely recovery of debt(s) through Court

Tasks associated with the Role:
• To monitor loan repayments 
• To implement recovery processes once loans enter into arrears
• To issue warning letter as appropriate
• To provide Court volunteer with timely account information
• To advise and support Court volunteer in decision making processes
• To provide reports of arrears and debts to Office Supervisor as agreed

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