Adhoc Receptionist

Windsor, Berkshire
12 Jun 2018
03 Jul 2018
Health and Medical
Long Term

We are currently looking for adhoc Receptionists to support the Thames Hospice Receptionist or the clinical team in providing a professional, friendly and appropriate welcome to all patients, visitors and employees at the Hospice either on the Front Reception desk or the Inpatient Unit (IPU) Reception.

Main tasks

• Answer telephone, screen and direct calls, take messages and pass on if necessary
• Provide information to callers
• Greet people entering Pine Lodge or the IPU and direct/escort visitors as required
• Liaise with the volunteer on the other reception desk as appropriate

And specifically:

Front Reception

• Remain present at the front desk as required to ensure desk is manned at all times
• To secure reception and follow closing procedures as appropriate
• To assist with receiving of items e.g. donations, receiving of parcels etc.
• To complete transactions using a till system

IPU Reception

• Monitor the reception area and inform the nursing team if there are visitors or patients in distress or exhibiting challenging behaviours
• Make drinks for relatives or patients as requested by the nursing team
• Undertake the afternoon tea round
• Keep the kitchenette on IPU clean and tidy; to include loading and unloading the dishwasher
• Take pathology and/or pharmacy boxes to/from the IPU and Front Reception when requested
• Assist with serving meals as directed by the Nurse in Charge

Training and Support


• Minimum of 4 shadow shifts with an experienced volunteer
• All Receptionists are trained on both the front reception and the IPU reception; following completion of your training you can choose to either take shifts on both of the receptions or have a preference for one or the other
• End of trial period review meeting with Support Services Manager

In addition the following training and support will be given:

• Biennial Health and Safety e-learning training (mandatory)
• Annual Information Governance training (mandatory)
• Communication Skills training (optional)
• Regular Volunteer meetings
Knowledge, skills and abilities required

• Well organised
• Good communication skills, friendly and polite
• Customer service orientation
• Discreet, ability to protect confidentiality
• Enthusiastic, committed and able to use initiative
• Ability to cope with people in emotional distress
• Ability to work within a team

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