Evening or Weekend Receptionist

Windsor, Berkshire
25 Jan 2018
25 Apr 2018
Health and Medical
Hours per month
1 to 10 hours, 10 to 20 hours
Long Term

We are currently looking for Evening or Weekend Receptionists to support the Thames Hospice Receptionist or the clinical team in providing a professional, friendly and appropriate welcome to all patients, visitors and employees at the Hospice either on the Front Reception desk or the Inpatient Unit (IPU) Reception.

Main tasks

• Answer telephone, screen and direct calls, take messages and pass on if necessary
• Provide information to callers
• Greet people entering Pine Lodge or the IPU and direct/escort visitors as required
• Liaise with the volunteer on the other reception desk as appropriate

And specifically:

Front Reception

• Remain present at the front desk as required to ensure desk is manned at all times
• To secure reception and follow closing procedures as appropriate
• To assist with receiving of items e.g. donations, receiving of parcels etc.
• To complete transactions using a till system

IPU Reception

• Monitor the reception area and inform the nursing team if there are visitors or patients in distress or exhibiting challenging behaviours
• Make drinks for relatives or patients as requested by the nursing team
• Undertake the afternoon tea round
• Keep the kitchenette on IPU clean and tidy; to include loading and unloading the dishwasher
• Take pathology and/or pharmacy boxes to/from the IPU and Front Reception when requested
• Assist with serving meals as directed by the Nurse in Charge

Training and Support


• Minimum of 4 shadow shifts with an experienced volunteer
• All Receptionists are trained on both the front reception and the IPU reception; following completion of your training you can choose to either take shifts on both of the receptions or have a preference for one or the other
• End of trial period review meeting with Support Services Manager

In addition the following training and support will be given:

• Biennial Health and Safety e-learning training (mandatory)
• Annual Information Governance training (mandatory)
• Communication Skills training (optional)
• Regular Volunteer meetings
Knowledge, skills and abilities required

• Well organised
• Good communication skills, friendly and polite
• Customer service orientation
• Discreet, ability to protect confidentiality
• Enthusiastic, committed and able to use initiative
• Ability to cope with people in emotional distress
• Ability to work within a team

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