Hospital Shop Volunteer: Friends of Hammersmith Hospital

Location
Hammersmith Hospital, Du Cane Rd, Shepherd's Bush, London (W12 0HS).
Salary
Voluntary Position
Posted
30 Aug 2017
Closes
30 Nov 2017
Interests
Health and Medical
Hours per month
10 to 20 hours
Expenses
Paid
Commitment
Long Term

About the opportunity

We are looking for someone to join a friendly and tight-knit team of volunteers serving members of the public, members of staff and other visitors within the hospital shop at Hammersmith Hospital. You’ll provide outstanding and empathetic customer service with a patient, calm and friendly manner from one of the most thriving areas of the hospital site. You’ll be proficient in processing both cash payments and paypoint transactions using a till. There will also be opportunities to help fundraise too!

About Imperial Health Charity

Imperial Health Charity is an independent charity raising funds for research and projects, curating an extensive art collection and managing the volunteering programme that all help improve patient healthcare at the five London hospitals of Imperial College Healthcare NHS Trust: Charing Cross, Hammersmith, Queen Charlotte's & Chelsea, St Mary's and Western Eye hospitals.

What are we looking for?

• Ability to work independently and with others
• A patient, calm and friendly manner
• Ability to deal with customers in a helpful and empathetic way
• Excellent communication and interpersonal skills
• Experience in handling money
• Experience in using electronic till system/cash registers and/or willingness to learn
• A flexible approach, and a willingness to get involved
• Physical fitness and capability to move shop stock as required
• Ability to work the computerised systems, or willingness to learn - training will be given
• Experience in providing customer service in a retail or catering environment is desirable

What will you get out of it

You’ll be volunteering with a close-knit, friendly and welcoming team who are wholly committed to helping patients and visitors. This role will also provide any volunteer with experience in a hands-on customer service role, and the opportunity to gain new skills supporting one of the busiest parts of the hospital. 

In line with our volunteer expenses policy, we’ll reimburse out of pocket expenses for travel and refreshments. 

Practical Considerations

Role: Shop Volunteer – Friends of Hammersmith Hospital

Location: Hammersmith Hospital, Du Cane Rd, Shepherd's Bush, London (W12 0HS).

When: Ideally we are looking for individuals who can volunteer at least once a week on either a Tuesday between 1pm-3pm or on a Thursday between 3.30pm and 6.30pm.

Commitment: We ask volunteers to commit to a minimum of six months with us initially.

In return for your time and energy, we will provide training and support to get you set up in the role, a uniform and identification to wear onsite, reimbursement of travel expenses up to £5 and recognition for the time you volunteer. This role provides a great opportunity to gain experience in a retail role as well as the satisfaction that you are helping people in your local hospital to have a better experience during their stay.

Application procedures

How to apply:
• Download the role description and application form.

• Fill out the application form and return it by email or post - details can be found on the application form

Selection and Appointment Process:

•We will review and shortlist all applications received, applicants who meet what we are looking for will be invited to interview.
•Interviews will take place to give us a chance to meet potential new volunteers and for them to meet us and see what we do. Roles will be offered to suitable applicants
•The Volunteering Department will take up two satisfactory references, which we require prior to any new volunteer starting with us. Upon receipt of those, you will then be invited to attend a Core Training session as part of our induction journey for all new volunteers before you start in your role.

Supporting documents

Apply for Hospital Shop Volunteer: Friends of Hammersmith Hospital

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


You are required to submit an additional application form when applying for this role. Before applying, download and complete the application form above then attach it here.

Upload from your computer

Or import from cloud storage


4000 characters left


By applying for a role listed on Third Sector Volunteering you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

More roles like this