Hospital Shop Volunteer: Friends of St. Mary's Hospital

Friends of St Mary's Hospital Shop, St Mary's Hospital, London
Voluntary Position
30 Aug 2017
30 Nov 2017
Health and Medical
Hours per month
10 to 20 hours
Long Term

About the Opportunity:

We are looking for someone to join a friendly and tight-knit team of volunteers serving members of the public, members of staff and other visitors within the hospital shop at St. Mary’s Hospital. You’ll provide outstanding and empathetic customer service with a patient, calm and friendly manner from one of the most thriving areas of the hospital site. You’ll be proficient in processing both cash payments and paypoint transactions using a till. There will also be opportunities to help fundraise too!

About Imperial Health Charity:

Imperial Health Charity is an independent charity raising funds for research and projects, curating an extensive art collection and managing the volunteering programme that all help improve patient healthcare at the five London hospitals of Imperial College Healthcare NHS Trust: Charing Cross, Hammersmith, Queen Charlotte's & Chelsea, St Mary's and Western Eye hospitals.

Location: The Queen Elizabeth the Queen Mother Building, St Mary's Hospital (W2 1NY).

Hours: Ideally we are looking for individuals who can volunteer at least once a week on either a Tuesday between 1pm-3pm or on a Thursday between 3.30pm and 6.30pm.

Commitment: We ask volunteers to commit to a minimum of six months with us initially.

What are the main tasks?

•To serve customers a range of products from the hospital, carrying out regular audits of sell-by-dates
•You’ll need to be able to replenish stock, which may involve lifting and carrying. You must be physically fit to be able to do so
•Handling and counting cash
•Assistance with basic housekeeping tasks to ensure smooth running of the shop 
•Ad hoc support with fundraising activities and charitable events from time to time

What will you get out of it?

You’ll be volunteering with a close-knit, friendly and welcoming team who are wholly committed to helping patients and visitors. This role will also provide any volunteer with experience in a hands-on customer service role, and the opportunity to gain new skills supporting one of the busiest parts of the hospital. 

In line with our volunteer expenses policy, we’ll reimburse out of pocket expenses for travel and refreshments. 

Training provided:

•All volunteers receive a one day hospital induction.
•Important safety topics are also provided via our e-learning platform for volunteers to complete during their first three months with us.

Application procedures

How to apply:
• Download the role description and application form.

• Fill out the application form and return it by email:
or post: Volunteering Department, Imperial Health Charity, 178-180 Edgware Road, London, W2 2DS

Selection and Appointment Process:

•We will review and shortlist all applications received, applicants who meet what we are looking for will be invited to interview.
•Interviews will take place to give us a chance to meet potential new volunteers and for them to meet us and see what we do. Roles will be offered to suitable applicants
•The Volunteering Department will take up two satisfactory references, which we require prior to any new volunteer starting with us. Upon receipt of those, you will then be invited to attend a Core Training session as part of our induction journey for all new volunteers before you start in your role.

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