Caird Library Reception Desk Volunteer
Role description: Caird Library Reception Desk Volunteer
The Library and Archive team at Royal Museum Greenwich’s Caird Library are looking for a number of volunteers to help them manage the library Reception Desk.
We wish to enlarge our existing team of volunteers with a number of enthusiastic and committed individuals who would enjoy providing excellent customer service in a quiet, research environment.
You will volunteer alongside our Library and Archive team, gaining an understanding of how a research library works and helping the work of a national museum library.
You will also expand your experience of face-to-face customer service and develop your administration skills as well as knowledge of library systems and catalogues.
You will volunteer on the Reception Desk on a rota basis to cover the opening hours of the Caird Library, 10.00-17.00 Tuesday – Saturday.
The shifts, which include a break, are: 9.55-13.30 or 13.30-16.45 or 11.00- 15.00
Coordinated by: Library Assistant
- Provide general assistance and project a positive and friendly image in welcoming all visitors to the Caird Library
- Explain the different types of readers’ tickets and help visitors apply for the appropriate type
- Complete registration by inputting information into our Aeon system and issuing both one-day and three-year tickets (full training given)
- Explain what is not allowed in the Reading Room and direct readers to leave their coats and personal belongings in the locker area (or cloakroom for larger items)
- Operate the library’s security gate and assist staff with invigilation
- Assist with general administration duties, e.g. checking stocks of leaflets and forms behind the desk
- Introduce visitors with general museum enquiries to the Collections Online catalogue and show them how to access and order items from the Library and Archive catalogues (full training given)
Please note that, once established in the Reception Desk role, our volunteers are invited to undertake additional projects. Depending on your skills and experience, these projects include tidying bookshelves, checking catalogue cards, indexing journals and checking the work of other cataloguing volunteers.
What we’re looking for in you:
- Excellent communication skills
- A friendly and confident manner when dealing with all types of people
- An ability to approach difficult customers and stressful situations in a patient, efficient and courteous way
- Good administrative skills; the ability to work accurately and methodically, following procedures/instructions
- A working knowledge of computers and some experience of IT systems (but full training on our particular system will be given)
It is desirable but not essential that you have experience of, or interest in:
- Archive and library work
- Working as a receptionist
- General interest in maritime and/or family history
One or two shifts per week. Our volunteers are asked to commit to a minimum of three months with a full expectation that they will be invited to stay longer.
Travel can be reimbursed up to a limit of £10 per return journey (conditions apply) and there are discounts in our cafes and shops. Please note we are unable to provide parking facilities.
How to apply:
To apply please forward a covering letter and CV, together with our Diversity Monitoring Form found on the website to firstname.lastname@example.org
If you are sending a CV, it is not necessary to complete an application form as well.
Emailed applications are preferred. Alternatively apply by post to:
Helen Webb, Volunteer Manager
Royal Museums Greenwich
Park Row, Greenwich
London, SE10 9NF
If you have any questions about this role please phone Helen Webb on 020 8312 6543.
Closing date: Monday 26 June 2017